We cover all of south London and surrounding areas, feel free to call if your in doubt if we cover the area you live in.

Yes we carry out boiler changes, system upgrades and any remedial works that we suggest or if our customers request a quote for.

We are fully

TERMS AND CONDITIONS FOR ANNUAL SERVICE AND REPAIRS

HBR Heating Services provides one-off annual servicing and repairs for Heat Interface Units (HIUs).

1. Definitions and Interpretation

– Annual Service: The inspection and maintenance of your HIU, which supplies heating and/or hot water to your home. This includes an operational safety check and any routine maintenance we consider necessary, subject to the limitations and exclusions in this Contract and the level of Annual Service chosen.

– Business Day: A day other than a Saturday, Sunday, or public holiday in England when banks in London are open for business.

– Conditions: These terms and conditions, as amended from time to time in accordance with clause 15.8, apply.

– Contract: The agreement between HBR Heating Services and the Customer for the provision of Services in accordance with these Conditions.

– Customer: The individual or company who purchases Services from HBR Services.

– Data Protection Legislation: (i) Until the UK ceases to apply the GDPR, the General Data Protection Regulation ((EU) 2016/679) and any national implementing legislation, as amended or updated from time to time in the UK; and (ii) any successor legislation to the GDPR or the Data Protection Act 2018.

– Deliverables: Any deliverables set out in the Service Specification.

– Force Majeure Event: Defined in clause 14.

## HBR Services Conditions of Supply

HIU (Heat Interface Unit):

A domestic heat interface unit (HIU) in your home supplies heating and/or hot water through distributed heated water. It may include features such as a time clock or programmer, thermostats, a circulating pump, thermostatic radiator valves, and frost protection.

HIU Service Record:

A written record issued to the customer, detailing the annual service carried out.

Invoice:

A bill issued by HBR Services for the services provided.

Order Acknowledgement:

Confirmation of an order for services issued by HBR Services.

Repair Call Out Charge:

A fixed fee covering up to 3 hours of labour to attend, investigate, and/or carry out a repair (excluding parts).

Services:

The services, including any deliverables, supplied by HBR Services to the customer, as outlined in the Service Specification.

Service Specification:

Any written description of the services provided by HBR Services, including those described on the HBR Services website or in an Order Acknowledgement.

HBR Services:

HBR Services – Heating by Rawlings (registered in England and Wales).

Website:

The official HBR Services website (www.hbrservices.co.uk).

In these Conditions:

1. References to a person include natural persons, corporate or unincorporated bodies (with or without separate legal personality).

2. References to a party include its personal representatives, successors, or permitted assigns.

3. References to legislation include amendments, re-enactments, and subordinate legislation.

4. Words such as including, in particular, or similar shall be construed as illustrative only.

5. References to writing or written include e-mail.

2. Basis of Contract

2.1 These Conditions apply exclusively to the Contract and override any other terms proposed by the Customer.

2.2 An order is deemed accepted when HBR Services issues an Order Acknowledgement, provides the Services, or issues an Invoice. At this point, the Contract comes into effect.

2.3 The Contract constitutes the entire agreement between the parties. The Customer confirms that they have not relied on any statement, promise, or representation not expressly included in this Contract.

2.4 Any marketing materials, drawings, or descriptions on the HBR Services Website are for general guidance only and are not contractually binding.

2.5 Quotations remain valid for 30 days from issue but do not constitute an offer.

2.6 All subsequent Contracts between HBR Services and the Customer shall be subject to these Conditions, whether or not specifically referred to.

2.7 Unless otherwise specified, these Conditions apply to both Goods and Services.

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3. Provision of Services

3.1 HBR Services will use reasonable endeavours to meet performance dates, but time is not of the essence.

3.2 HBR Services may amend the Service Specification to comply with applicable laws or requirements, provided the change does not materially affect the Service.

3.3 HBR Services warrants that the Services will be delivered with reasonable care and skill.

4. Annual Service

4.1 HBR Services will supply services in accordance with the Service Specification and the Annual Service description.

4.2 Annual Service covers your HIU as specified in your Order Acknowledgement.

4.3 Safe access must be provided to the HIU for works to be carried out.

4.4 If additional repairs are identified during the Annual Service, a quotation will be provided.

4.5 If pre-existing faults prevent completion of the Annual Service, no refund will be due.

5. Repairs

5.1 Repairs are subject to payment of the Repair Call Out Charge in advance.

5.2 The Repair Call Out Charge covers up to one hour of labour, excluding parts.

5.3 Where repairs require parts, a quotation will be provided.

6. Customer Obligations

The Customer must:

* Co-operate with HBR Services.

* Provide access to premises and appliances.

* Provide complete and accurate information.

* Prepare the premises for works.

* Obtain any necessary permissions or consents.

* Comply with laws, including health and safety.

* Protect HBR Services’ materials and property on site.

Failure to comply may relieve HBR Services of its obligations without liability.

7. Exclusions

The following are excluded unless specifically stated:

* Work outside the HIU (e.g., radiators, underfloor manifolds, external valves).

* Magnetic filters, chemical flushing, or water treatment.

* Metering and billing systems.

* Cosmetic or decorative components.

* Liability for consequential property damage (unless due to our negligence).

8. Appointments

Standard Appointment Windows:

– Business Days: 08:00–13:00 and 13:00–17:00

– Repairs are scheduled after payment.

– Emergency attendance is subject to availability.

– Missed appointments or access issues may result in cancellation without refund.

Price and Payment:

– Prices are outlined in the Order Acknowledgement or on the HBR Services Website.

– Charges are either fixed price or time/materials based.

– Payment is due immediately upon invoice.

– No deductions or set-offs are permitted.

Data Protection:

– Both parties must comply with Data Protection Legislation.

Termination:

– Either party may terminate with 28 days’ written notice.

– Immediate termination applies if:

    – False information was provided.

    – Payment is not made.

    – Spare parts are unavailable.

    – Health/safety risks prevent work.

    – Access is denied at the appointment.

    – Customers may cancel within the 14-day cooling-off period before an appointment is arranged.

Limitation of Liability:

– HBR Services’ liability is capped at the value of the services provided.

– Nothing excludes liability for death, personal injury, fraud, or statutory rights.

– No liability for indirect or consequential losses.

Force Majeure:

– Neither party is liable for delays caused by events outside reasonable control (e.g., strikes, natural disasters, supply chain failures).

General:

– HBR Services may assign or subcontract obligations.

– Notices must be in writing and sent via email or post.

– Invalid clauses shall not affect the remainder of the contract.

– The contract is governed by English law and has exclusive jurisdiction of English courts.

and gas safe registered.

Yes we do

Of course .